MENU

Privacy Policy

Who we are

Our website address is: https://www.spoiled-transfers.com. At Spoiled, we are committed to compliance with privacy laws which apply to our business and which set out standards for the management of personal information. We take the responsibility over the security of your personal information very seriously. This is our Privacy Policy which describes the manner in which we process, collect, use, maintain, hold and disclose information collected from you when you interact with us, which may include making a booking, communicating with us or using our website, mobile website and other websites offered by Spoiled, including via other media such as social media and how you can access this information, and more. We also interact with third parties, such as transport companies, partner companies and companies affiliated with us, which may affect the manner in which personal information is collected, used, maintained and disclosed. By visiting our sites and/or using our services, you are agreeing and consenting to the practices described in this Policy. For a better understanding, please read our Terms and Conditions. If you do not agree with all or part of this Policy, or do not wish to be bound by it, we recommend you that you do not visit our site or use our services.

What personal data we collect and why we collect it

The personal information we collect and hold is what we consider reasonably necessary for our business functions and activities. Personal information you give to us Every time you make a booking, we will generally require you to provide personal information such as your name, phone number, email address, flight number, pick-up and drop-off addresses and credit/debit card details. We may also require personal information such as your name and email address when you subscribe to our email communications or if you contact us through customer services, as well as any other interactions on our website, platforms or social media services, such as when reviewing our services and/or transport companies or when commenting on our blog. When we collect personal information about you, we do so by making a record of it. We do this when:
  • you communicate with us online.
  • you subscribe to our newsletter;
  • you take part in any trade promotions, testimonials, surveys or focus groups we are involved in conducting;
  • you provide personal details to us during the course of a transaction making a booking;
  • you deal with us in other ways involving a need for personal information to be provided such as when you make contact with us.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed. If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

In addition, we may also receive information about you from other sources (e.g. when one of our affiliates or partners has directed you to our platform). This includes our affiliated entities, business partners, and other third parties, such as advertisers. We may also collect personal information about you by accessing data from other sources and then analysing that data together with the information we already hold about you in order to facilitate a better service to you by us. When you visit our website, social media pages, app or click on our advertisements displayed on the online media of other companies, we may collect information about you using technology which is not apparent to you.

Analytics

Who we share your data with

How long we retain your data

Personal information we hold is generally stored in computer systems. These may be operated by us or by our service providers. How long do we store your personal information? We respect your privacy and therefore store only an amount of your personal information reasonably required for us to provide you with our services and only keep it as long as it is necessary to fulfil the purpose for which your information was collected and for contractual reasons according the applicable law. We do not store your payment information; we collate it for the sole purpose of making and processing your booking. If you ask us to send you offers and news by email, we will store your email address alongside your travel details until you unsubscribe from our mailing list. Our direct marketing materials will tell you how to do this.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.

Your contact and Payment information

How we protect your data

How do we protect your personal and payment information? All pages that require you to enter your personal information or payment details on our site are encrypted and transmitted via SSL. To ensure that the page you are viewing uses SSL (Secure Sockets Layer) encryption, you should look for the padlock icon in your browser. We are PCI Compliant (Payment Card Industry Data Security Standard).