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Terms & Conditions

Terms and conditions

At Spoiled we provide luxury limousine and travel services in Athens and Mykonos island. We specialize in the provision of smooth and reliable airport transfers and bespoke travel itineraries foe executive business travelers, visiting dignitaries and high-end holiday makers. Tailor made tours is another asset of Spoiled that can meet the timetable of each guest. Operating with a fleet of state-of-the-art vehicles and a highly trained team of travel and tourism professionals, we consistently go above and beyond the call of duty to ensure that our guest enjoy the ultimate travel experience during their visit in Athens. Spoiled is dedicated to delivering the highest standards of service excellence to the most discerning travelers. Our services are specifically designed to overcome the challenges unique to business travelers.

Booking:

When a client makes a booking by email, telephone, or fax with us, the client is assumed to accept the terms and conditions stated here in and by our contractors. In case the booking is for two or more people, the person making the booking acts as the agent for the rest of the party and his/her acceptance is considered to be the acceptance of other members of the party.

In case your hotel or travel agent books services on your behalf with us, we provide our service as commission agents and the conditions of the operator will apply. Our liability will be confined to our commission only.

Please note that the booking confirmation email you receive from us is to be considered a booking reservation and travel voucher. You are requested to print it out or take a photo of or with your mobile device and provide it to our chauffeur or representative who meets you at the airport.

The destination, passenger number, pickup addresses, and luggage amount you specify will be considered the final list for us. Should you wish to change some of these details, please inform us at least 2 weeks before the date of travel. Any changes made to an on-going booking within 2 weeks the schedule pickup time are subject to be added our price rates as listed as extra costs on top of the already agreed price rate and availability. Example: The booking is ordered from 10:00 AM to 3:00 PM. Within the 2 weeks a new request is submitted that pick-up time shall be from 12:00 PM to 5:00 PM – the same amount of hours. However, the car has been blocked/booked from 10:00 AM – and therefore for these 5 hours we will addon 2 extra hours before 12:00 PM and again 2 extra hours after the originally booked end time of 3:00 PM. Overtime (OT) in totally here is 4 hours.

At the same time, when a booking has been created by our guest, the information provided here is under the guest responsibility.

 

Additional passengers:

We cannot always accommodate additional passengers unless we know about them in advance. Later booking modifications may not be possible and if possible, they may be subject to extra costs and you will be notified of them.

Luggage:

You may carry up to two luggage items. Any additional luggage such as golf bags or push chairs has to be declared when booking. In case a customer does carry excess luggage, we may charge an additional fee or refuse to transport the items.

Child seats:

We provide an appropriate child safety seat if the correct age and number of children are declared beforehand. We reserve the right to refuse the transporting of children if the seats were not reserved in advance. All children have to be allocated a seat irrespective of their age; we do not allow children to be carried on the lap nor do we allow the sharing of seats.

Drugs and alcohol:

We reserve the right to refuse to carry a person we believe is under the influence of drugs/alcohol, and/or whose behavior is considered a threat to the chauffeur, vehicle, or other guests. This right is delegated to our chauffeurs and representatives and their decision made in such cases is final with no refund given.

We are not allowed to carry any drugs onto our vehicles for their consumption either within or outside the vehicle.

Yes, you can bring alcoholic beverages with you as long as it is storage in the trunk of the Limousine. However, First Spoiled has beverage packages you can select under our services and add to your order or you can send an email with your requests to (*******email*****).  The purchased beverages bought from Spoiled can be enjoyed before the journey starts or/and after the journey ends or/and at agreed stopping points during the transfer.

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